FAQs
About Wiberg's
What is Wiberg's?
Wiberg's is a heritage British bath and body care brand with a long-standing reputation for creating fragranced products that transform everyday bathing into a luxurious experience.
Where are Wiberg's products made?
Wiberg's products are proudly manufactured in the UK.
Are Wiberg's products suitable for all skin types?
Our products are suitable for most skin types. If you have sensitive skin, allergies or a known skin condition, we recommend checking the ingredient list and carrying out a patch test before use.
Are Wiberg's products vegan?
We are proud to say that Wiberg’s Bath Essence is completely free from animal-derived ingredients. Our commitment to ethical practices means all of our products are 100% vegan and cruelty-free. We do not test on animals, nor do we source ingredients from suppliers who engage in animal testing. You can enjoy our bath essence knowing it is both kind to your skin and to animals.
Are Wiberg's products cruelty-free?
Yes. We do not test our finished products on animals.
Where can I find the ingredients list?
A full ingredients list can be found on the product packaging and on the relevant product page.
How should I store my products?
Store products in a cool, dry place away from direct sunlight and extreme temperatures.
Is your packaging recyclable?
Yes. Our packaging is 100% recyclable.
Do you use recycled materials?
Yes. Our bottles and lids contain 30% post-consumer recycled (PCR) plastic, helping to reduce our environmental footprint.
Does Wiberg’s Expire?
Once your bottle of Wiberg’s has been opened, we recommend using it completely within 24 months.
Bathing Rituals & Product Usage
What is the difference between the Bath Essence and the Bath & Shower Oil?
Our iconic Bath Essence is a concentrated, water-soluble, non-foaming formula designed specifically to disperse fully into warm bath water, filling the room with an intense aromatherapy steam.
Our Bath & Shower Oil is a versatile, lightweight blend of nourishing carrier oils and essential oils. It can be poured into a bath or massaged directly onto your skin before stepping into the shower so the steam activates the therapeutic aromas.
How much Bath Essence should I use per bath?
Because our formula is beautifully rich and concentrated, a small amount goes a long way. We recommend adding 1 to 2 capfuls into warm, running bath water.
Top Tip: For an extra clear-headed feeling during cold and flu season, add a few drops of our Pine Bath Essence to a bowl of steaming hot water for a traditional steam inhalation ritual.
Will the Bath Essence leave an oily residue in my tub?
Our essence is expertly formulated to disperse cleanly into the water rather than floating on top. We simply recommend giving your bathtub a quick rinse with warm water after use to ensure no botanical residue remains on the surface.
How do I use the Bath Salts?
Scatter a generous handful of our mineral-rich salts directly under warm running water. Stir the water lightly to ensure the crystals dissolve completely before stepping in to soak away tired muscles.
Can the Hand & Body Cream be used on the face?
Our Hand & Body Cream is formulated as a rich, deeply hydrating treatment for the body and hardworking hands. Because it contains targeted essential oils like pine and lavender, it is generally too rich for the delicate skin on the face.
Do you use synthetic fragrances?
No. Our iconic aromas rely entirely on natural essential oils and therapeutic botanical extracts.
- Our Invigorating Pine line features crisp pine needle oil, herbal thyme, and a touch of capsicum for a warming depth.
- Our Calming Lavender line balances pure lavender with crisp, restorative eucalyptus.
Orders & Delivery
How long will my order take to arrive?
Orders are typically dispatched within the timeframe stated at checkout. Once dispatched, delivery times will depend on the selected delivery method.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
My order hasn't arrived. What should I do?
Please check your tracking information first. If you still need assistance, contact our Customer Care Team at contactus@wibergsbath.co.uk and we will be happy to help.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible. While we cannot guarantee changes can be made, we will always do our best to assist.
Subscription
What are the benefits of a subscription?
There's no need to spend time placing your order or entering your payment details as we do the admin for you. Plus, we'll also give you 10% off every subscription order to make sure you always get the best value for money.
Is there a minimum term I need to sign up for?
No. Our subscriptions are completely in your control. You can pause, skip or cancel at any time.
How do I pay for my subscription?
You provide your payment details when placing your first order and we will automatically deduct from your nominated payment method when sending your subscription orders.
How do I pause, skip or cancel my subscription?
You can control your subscription from your customer account settings once logged in.
What if I forget to cancel?
We'll send you a reminder email a few days before every subscription renews, giving you the chance to cancel or change your subscription.
Can I choose how often I receive my subscription products?
Yes. We offer the choice of 4 weeks, 8 weeks or 12 weeks for our subscription frequency. Please choose the one that suits you best. If you need to change your delivery frequency at any point, just cancel your existing subscription and place a new one with the desired frequency.
Can I have multiple products in my subscription?
Yes. As long as you subscribe to multiple products in the same initial order, these will all be included in your subscription. If you have an existing subscription and would like to add more products, please cancel the existing subscription and place a new subscription order for the products you would like.
Do I pay delivery for my subscription?
If your subscription products are below our free delivery threshold, you will be charged our standard delivery fee of £3.95 each time.